Humphrey, Stump & Haynie
We are committed to providing comprehensive insurance solutions to protect your financial security, while exceeding your expectations for service. We strive to build a lasting relationship so you can “Rest Insured”.
As a locally owned and operated regional insurance agency, HSH still conducts business the old fashioned way. We get to know our clients—taking the time to question and listen.
With over 70 years of serving our friends and neighbors, our goals have not changed. Combining our old fashioned values with modern technology, we provide the very best protection at the most competitive price.
Who we are
A sampling of who and what we are…
Personal Touch– Pam Pugh
Hate voice prompts, we do too. Talk to Pam. She’s a pleasure to talk with and will get you to the right place. We do have an automated system if you’re in a hurry.
Experience – Cecelia Long
She’s seen it all. Forty years experience pre and post technology, Cecelia services accounts like she owns them. Our service all stars average 24 years experience with 8 years of service to the agency.
Expertise and Leadership –
Bill Haynie
The eldest principal and a know it all. With thirty years experience, Bill leads by example and takes producers to task on practical applications of proper coverage. The remaining principals contribute 62 years of insurance experience and bring the average age of owners down to 47…which means we have to work hard. No resting on laurels here. We’re independent, not owned by a conglomerate and require no bail out.
House Accounts, Small Accounts, VIP Accounts- Mike Repass
Not here. Not sure where you fit but we don’t discriminate. All accounts at HSH have a producer assigned and a dedicated CSR. And all are valued. Haven’t seen or heard from a real person? Is your contact a call center? With 70 plus years experience combined, Mike and Barbara sell and service “all” accounts.
Marketing/Underwriting – Mark Stump, Lisa Bain
The Gatekeepers, we have the experience to properly assess and underwrite risks. We underwrite the risk ourselves and then provide quality opportunities to our carrier partners. No copies of “dec” pages here, a thorough risk analysis and field underwriting that looks beyond your business so you can “Rest Insured”.
Benefits – Barbara Benson
A staff of 4, combined years experience in health industry, 83. Does your benefits agent provide these: (to name a few), 90 day renewal promise, customize enrollment packages, onsite service option, assist HR Director or completely take over online administration, 24 hour emergency services, billing resolution, LARGE claim resolution, COBRA services, coordination of drug program with worker's compensation.at no additional cost!
Personal Lines – Mark Lowman
This is not the place for cheap insurance or questions after the fact. Mark and his staff contribute 61 years experience and provide a “boutique” approach to personal insurance. No commission driven program here or pressure to build volume. We prefer quality personal lines accounts over quantity with the assurance that personal and business assets are well insulated and rest insured.
Contact Our Team
E. Gerald Stump, "Jerry", CEO
Bill Haynie, CIC, AAI, President
Sam Lowman, VP Sales Salem
Michael D. Repass
Rob Gibson
Paula Gibson, AAI, AINS, CPIW, Asst VP of Production
Commercial Insurance Producers
(located at Richmond Office)
Tim Merry, VP Sales Richmond
Personal Insurance Producers
Employee Benefits Producers
Barbara Benson, VP Employee Benefits
Commercial Insurance Service Staff
Linda StClair, CIC, CPIW, VP Operations, Account Manager
Cecelia Long, CISR, ACSR, Senior Analyst
Kim Malkos, Analyst
Cheyenne Guthrie, Analyst
Personal Insurance Service Staff
Stacey Jenkins , ACSR, licensed representative
Leslie Steger, CISR,CPSR, licensed representative
Employee Benefits Staff
Wendy Hoback, Asst VP Employee Benefits
Joyce Dixon, Benefit Specialist
Stephanie Moran, Benefit Specialist
Marketing Department
Mark Stump, VP, Commercial Marketing Manager
Lisa Bain
Accounting/Administrative Staff
Anita Robarge, CPA, Chief Financial Officer
Sara Mundy, Bookkeeper
Pam Pugh, Receptionist
Employee E-Mail Access
Emergency Numbers/Claims Numbers:
For Personal Lines:
Mark Lowman(primary contact):
Office- (800) 682 7593
After Business Hours- (540) 312 7106
For Commercial Lines:
Linda St.Clair(primary contact)
Office- (800) 682 7593
After Business Hours- (540) 330 8504
For Employee Benefits:
Barbara Benson(primary contact)
Office- (800) 682 7593
After Business Hours- (540)309 2678
